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Our T&C's
Our Contract
When you place an order or subscription request with Blossom to Bloom by Newman & Lemon, it is considered an offer to purchase.
Our team reserves the right to accept or reject your offer, at our absolute discretion, without providing reasons.
If we do reject your offer, we will refund or cancel any payments you made in full, using the payment method you used to place the order. Please note that the contract between us is only completed when we begin processing your order, indicating our acceptance of your offer.
Delivery Dates
When you reach the checkout stage on this website, you'll have the opportunity to choose the date on which you'd like your first order to be delivered, whether it's a one-time purchase or part of a subscription.
For subscriptions, you can also pick how often you'd like the deliveries to recur.
We'll do our very best to accommodate your preferences, though we can't promise that we'll always be able to do so.
Changes to your order
After placing your order, you have the option to get in touch with our team and make changes to the message, date, and address up until 48 hours before your selected delivery date.
If the flowers are already en route, we may not be able to make modifications, but we will make every effort to accommodate your request whenever feasible.
Your Cancellation Rights
After placing your order, our team is available to assist you with any cancellations you may need. However, we kindly request that you contact us at least 72 business hours prior to your chosen delivery date to ensure a seamless process.
If you provide us with less notice, we can only grant a refund if we have not yet begun preparing your order.
Unfortunately, cancellations cannot be accepted for Next Day orders.
Suspending or Cancelling your subscription
If you're looking to modify your subscription plan, contact our team at alexandra@blossomtobloom.wales to help. You have the flexibility to pause or cancel your subscription at any time, provided you give us at least 48 hours notice before your next delivery date within the subscription plan. If you do give us the specified notice, we will suspend or cancel your subscription without any charge. In the event that your card has already been charged, we will provide a full refund.
However, if we receive your notice after the specified time and we are unable to make the changes you've requested, please note that you will still receive and be billed for your next delivery, as we will have already started preparing your flowers. Your suspension instruction will only take effect for the number of times you've selected, unless you've submitted a cancellation request. We strive to provide you with the best service possible, , so please don't hesitate to reach out to us if you have any questions or concerns.